Shipping policy

Shipping Policy

Thank you for shopping with Malaz GB. Many of our products are handmade and prepared with care, so processing times may vary depending on the item ordered.

Processing Times

Standard orders are usually prepared and dispatched within 2–5 working days.

Personalised, bespoke, made-to-order products and larger orders may require additional preparation time. Any estimated lead time for these items will be stated on the product page or agreed with the customer before purchase.

UK Delivery

UK orders are sent using an appropriate tracked or standard delivery service depending on the size and value of the order.

Estimated delivery times shown at checkout begin after your order has been dispatched.

Delivery times are estimates and may occasionally be affected by courier delays, bank holidays, adverse weather or other circumstances outside our control.

International Shipping

We ship selected products internationally.

International delivery times vary depending on destination, customs processing and the delivery service selected at checkout.

Customers are responsible for providing a complete and accurate delivery address.

Customs, Duties & Import Charges

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country.

Where these charges are not collected at checkout, they are the responsibility of the recipient.

Malaz GB is not responsible for delays caused by customs authorities.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for the courier’s tracking system to update after dispatch.

Incorrect or Incomplete Addresses

Please check your delivery details carefully when placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage charges may apply before the order can be resent.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us with your order number so that we can investigate with the courier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and provide photographs of the packaging and affected items where appropriate.

We will work with you to resolve the issue in accordance with your statutory rights.

Personalised & Event Orders

Customers ordering personalised wedding favours, event favours or other time-sensitive products are responsible for ordering with sufficient time before their required date.

We recommend allowing additional time for delivery, particularly for international orders.

Malaz GB cannot guarantee delivery by a specific event date unless this has been expressly agreed in writing.

This shipping policy does not affect your statutory rights.